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Support & Help
At IP4calls we believe that without proper customer and technical support it is impossible for resellers to offer high quality and reliable services.This system serves as the ultimate communication medium between the reseller and Tseyva's support staff upon which our hosted platform is built.
All systems, from the online manuals, trouble ticketing, Online Chat and phone support are promptly responded to .
In order to achieve a faster response time we request you to adhere to procedures when seeking support. Please be descriptive about the problem and send us all relevant records and errors.
Troubleshoot Tips for SMART2 ONLY
| H323 Device |
Call Drop |
Enable H245 tunneling on origination device |
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Sip Devices
(linksys PAP2) |
Call Drop |
Replace Advanced > Line 1> Dial plan with "(*xx|[3469] 11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.) |
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| H323 Devices |
Busy on Dial |
Enable FastStart on the Device |
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| SIP & H323 (if found) |
Drop in connectivity |
set outbound proxy as "sip.checkcdr.com"for SIP / H323
"h323.checkcdr.com" |
Support Manuals
DOWNLOAD SMART MANUALS
CONFIGURATION MANUALS
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